EE
Ellen E

1 reviews | Active since Oct 2018

11 Dec 2020, 02:53

Struggle to stop a debit order after contract cancellation

I have been trying to cancel my contract since October. After plenty phone calls I have made to customer care and several branches, the services I got from Vodacom is absolutely terrible. After I have made so many phone call they kept on telling me I have received the benefits. I was told that my last debit order will be in October and that my contract was definitely cancelled. Vodacom has again debited the money from my account. I personally fee this is theft as money was taken from my account without my permission and after plenty instructions to cancel my contract and not to renew the contract.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team