EE
Ellen E
1 reviews | Active since Oct 2018
11 Dec 2020, 02:53
Struggle to stop a debit order after contract cancellation
I have been trying to cancel my contract since October. After plenty phone calls I have made to customer care and several branches, the services I got from Vodacom is absolutely terrible. After I have made so many phone call they kept on telling me I have received the benefits. I was told that my last debit order will be in October and that my contract was definitely cancelled. Vodacom has again debited the money from my account. I personally fee this is theft as money was taken from my account without my permission and after plenty instructions to cancel my contract and not to renew the contract.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Dec 2020, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
