Struggle to get Vodacom fibre

I have been trying since middle December to get a Vodacom fibre contract. I chose them, since they offer an LTE router to use while I wait for fibre installation (only towards end January). Since then it has been a comedy of errors: first they mixed up my business and private accounts, so that the initial request for acceptance of quote was impossible to accept. Then they informed me to apply in my wife's name, which also did not work. Then they gave more urgent attention and "approved manually" and "escalated for delivery". That was 6 days ago, and since then it has been impossible to get any reaction from them. We are now almost a month since first contact, and the promise of couriering an LTE router within 3 days is a hazy memory.