STRUGGLE TO GET A PROBLEM SOLVE

<p>It's been a while since Vodacom is not solving the issue I have. Vodacom is charging me EXTRA for a upgrade ( ********** 867) that I did not agreed upon. In June when a consultant assisted me with the contract I told him that if I cannot get the contract for the same price I was contacted for , I dont want it. I confirmed and I was told I would get the same contract, for R99. Now I am paying R138. I was complaining about it but nobody is responding. For a valued customer that is paying his account every month, this is not the service I expect. With regards to my internet contract ( ********** 624) I was assisted very professional when the gentleman helped me with my issue, but later the same happened where I uploaded 250 MG, and was chareged R30 EXTRA. I complianed again but nothing. This month my bill is not correct because of no response. I cannot live with this service from vodacom customer care or whoever is suppose to give feedback. Some response I get everytime says your query is escalated but never do you get any feedback. Vodacom is really going down with regards to service I received. How long do I have to complain about the same thing.</p>