1 reviews | Active since May 2016
STRIKE 4 - STILL NO RESPONSE
<p>I'VE BEEN BILLED AN AMOUNT R1132 FROM AUGUST - NO ON ONE OF MY PREVIOUS STATEMENTS. THE AMOUNT IS OUTSTANDING ACCORDING TO VODACOM, WHICH NOW IMPACTS MY CREDIT RATING. VARIOUS ATTEMPTS TO CONTACT VODACOM (EMAIL, HELLOPETER, TOT U DIENS) ARE FRUITLESS AND I STILL DON'T KNOW WHERE THIS BILL IS COMING FROM. I RECEIVE AUTOMATED RESPONSES ON HELLOPETER, BUT NOWHERE FURTHER. I JUST NEED TO SORT THIS OUT, SO IF ANYONE FROM VODACOM CAN PROVIDE ME WITH AN ANSWER, IT WILL BE GREATLY APPRECIATED.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still not any response from Vodacom, 3 hellopeter complaints, emails and Tot U diens. I really just want to finalise this.
Still not any response from Vodacom, 3 hellopeter complaints, emails and Tot U diens. I really just want to finalise this.
Thank you Linda Morgan and Yolande Nel for responding and sorting out my query after a Facebook post on a public page. Glad I can put it to bed after battling since August.
Thank you Linda Morgan and Yolande Nel for responding and sorting out my query after a Facebook post on a public page. Glad I can put it to bed after battling since August.