1 reviews | Active since Aug 2016
<p>Several months ago I filled in a from for an unrestricted APN. After waiting more than 4 months, I phoned Vodacom to find out what had happened to my form and application to only find out that Vodacom had done nothing about it.</p> <p> </p> <p>Eventually after speaking to several different consultants and having to phone four times, I managed to get hold of a consultant that was able to help me and obtain an unrestricted APN. However this has still not fixed my NAT Type as I still obtain a strict NAT. I have gone as far as to enabling a DMZ, UPnP and Port Forwarding, yet with Vodacom, I cannot obtain an Open NAT.</p> <p> </p> <p>When with MTN and Afrihost, all I had to do was open the specified ports and my NAT was open, I never had this issue. Expecting the same with Vodacom and opening a 5th contract (thinking I was getting a good deal), I battle continuesly with NAT issues.</p> <p> </p> <p>What do I need to do in order to open my NAT and con someone please confirm that my unrestriceted APN has been enabled?</p> <p> </p> <p>Is there authentication requirements (username and password) for the unrestricted APN and why is there always this issue with Vodacom? I am so tired of having problems with Vodacom and am now fed up.</p> <p> </p> <p>If you cannot assist in this, please provide infromation on how to pay off and cancel my existing contracts as I think it is now time to move back to Afrihost.</p> <p> </p> <p>Number in question is ********** .</p>
Dear Customer,
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Clinton Jared McCauley,
I'm sorry to hear of the circumstances under which your posting has reached us and do apologise for the inconvenience caused.
I've rep**** to you via email and await your response.
Regards,
UW
Best regards,
Dear Clinton Jared McCauley,
I'm sorry to hear of the circumstances under which your posting has reached us and do apologise for the inconvenience caused.
I've rep**** to you via email and await your response.
Regards,
UW
Best regards,
Dear Clinton Jared McCauley,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Dear Clinton Jared McCauley,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
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