SG
Suezie G
1 reviews | Active since Mar 2009
29 Nov 2020, 14:52
Strange Data charges......
So, my data disappeared; I went in to check where it went to....Gaming VOIP strea.........What is this. I do not game on my cellphone, I have NO GAMES loaded on my cellphone. EXPLAIN Vodacom...................
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2020, 16:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2020, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2020, 09:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the data classification is as follows: Gaming, VOIP and Streaming. The Gaming protocol is used for any gaming or online gaming services. The VOIP protocol is used for voice over internet services like Lync, Zoom, and Teams. The streaming protocol is used for any streaming services like Facebook, YouTube.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the data classification is as follows: Gaming, VOIP and Streaming. The Gaming protocol is used for any gaming or online gaming services. The VOIP protocol is used for voice over internet services like Lync, Zoom, and Teams. The streaming protocol is used for any streaming services like Facebook, YouTube.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 09:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the data classification is as follows: Gaming, VOIP and Streaming. The Gaming protocol is used for any gaming or online gaming services. The VOIP protocol is used for voice over internet services like Lync, Zoom, and Teams. The streaming protocol is used for any streaming services like Facebook, YouTube.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the data classification is as follows: Gaming, VOIP and Streaming. The Gaming protocol is used for any gaming or online gaming services. The VOIP protocol is used for voice over internet services like Lync, Zoom, and Teams. The streaming protocol is used for any streaming services like Facebook, YouTube.
Regards,
Vodacom Consumer Website Team
Best regards,
SG
Suezie G's updateReviewer Update
03 Dec 2020, 15:05I DO not use my cellphone for gaming
I do not use my cellphone for zoom or any online meetings; that is what my laptop and uncapped internet at home is!!!
My data shows facebook which I accept; but I do this mainly at home on my personal internet and not data.
AGAIN..........WHY AM I BEING CHARGED FOR THINGS I DO NOT USE MY DATA FOR...IE GAMING/VOIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I do not use my cellphone for zoom or any online meetings; that is what my laptop and uncapped internet at home is!!!
My data shows facebook which I accept; but I do this mainly at home on my personal internet and not data.
AGAIN..........WHY AM I BEING CHARGED FOR THINGS I DO NOT USE MY DATA FOR...IE GAMING/VOIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SG
Suezie G's update03 Dec 2020, 15:05
Reviewer Update
I DO not use my cellphone for gaming
I do not use my cellphone for zoom or any online meetings; that is what my laptop and uncapped internet at home is!!!
My data shows facebook which I accept; but I do this mainly at home on my personal internet and not data.
AGAIN..........WHY AM I BEING CHARGED FOR THINGS I DO NOT USE MY DATA FOR...IE GAMING/VOIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I do not use my cellphone for zoom or any online meetings; that is what my laptop and uncapped internet at home is!!!
My data shows facebook which I accept; but I do this mainly at home on my personal internet and not data.
AGAIN..........WHY AM I BEING CHARGED FOR THINGS I DO NOT USE MY DATA FOR...IE GAMING/VOIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!