1 reviews | Active since Sept 2015
STRANGE charges on account - never subscribed to!!
Upon calling to listen to finalized account balance for August 2015 it was far above the normal amount I pay, when querying this with vodacom (spoke to a man named Michael) on Friday 4 September 2015 I was told it was XCON subscription taking R 50.00 per day. Not only did I NOT SUBSCRIBE to anything of any sort - VODACOM fails to monitor & advise clients of ridiculous amounts of money being charged to their accounts. They said they would investigate & advise - a man named Samuel Marema advised that nothing could, nor would be done. I have to sort it out myself... My question is this - Vodacom will debit my account with a very large amount due to this, and regardless of what the XCON barbarians say to me, VODACOM who wont do anything about this - will then also not give my money back... <br> <br> Vodacom provides a number for Opera Telecoms where a man named Gary advises that they are Clickatel - not Opera Telecoms, and are only a messaging service who works on behalf of networks & third parties. He also advised that Vodacom can escalate a service request back to the people billing me - Opera Telecoms. He says VODACOM CAN request proof that I subscribed & if not, refund me! <br> <br> BUT THEY WONT!
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
