JK
Johan K

1 reviews | Active since Sept 2015

07 Sept 2015, 17:04

STRANGE charges on account - never subscribed to!!

Upon calling to listen to finalized account balance for August 2015 it was far above the normal amount I pay, when querying this with vodacom (spoke to a man named Michael) on Friday 4 September 2015 I was told it was XCON subscription taking R 50.00 per day. Not only did I NOT SUBSCRIBE to anything of any sort - VODACOM fails to monitor & advise clients of ridiculous amounts of money being charged to their accounts. They said they would investigate & advise - a man named Samuel Marema advised that nothing could, nor would be done. I have to sort it out myself... My question is this - Vodacom will debit my account with a very large amount due to this, and regardless of what the XCON barbarians say to me, VODACOM who wont do anything about this - will then also not give my money back... <br> <br> Vodacom provides a number for Opera Telecoms where a man named Gary advises that they are Clickatel - not Opera Telecoms, and are only a messaging service who works on behalf of networks & third parties. He also advised that Vodacom can escalate a service request back to the people billing me - Opera Telecoms. He says VODACOM CAN request proof that I subscribed & if not, refund me! <br> <br> BUT THEY WONT!

0
Replies (1)
Vodacom
Vodacom's reply08 Sept 2015, 09:40
Official
Hello johankotze1986,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM