SP
Shaun P

1 reviews | Active since Feb 2013

13 Dec 2019, 16:07

STRAKZ COMMUNICATIONS

A company by the name of STRAKZ COMMUNICATIONS was laying fibre optic cable in our area and damaged my underground storm water pipe that I installed earlier this year. A gentleman known only to me as 'FRANK' told me that they were laying cable for VODACOM and that they would replace the broken pipe at their cost. Its more than 4 months later and there has been no repairs. The number that Frank gave to me does not answer. And I haven't been able to get through to STRAKZ themselves. I'm addressing this complaint to VODACOM, because they repeatedly said they were conducting business on your behalf and also because I cannot get anyone in STRAKZ to take responsibility.

Regards

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2019, 11:37
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Dec 2019, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team 

Best regards,