Strained relationship....... awkward!!!

Okay lets start with my previous complaint I had about Vodacom has still not been resolved, however they think it was....... didnt even receive a call. Its time for me to upgrade but as I dont trust Vodacom (and I always have bad experiences with Vodacom) I first wanted to confirm in black and white that my previous handset installment is paid in full and that I wont be charged for double devices (should I upgrade). Now you probably wondering why am I still with Vodacom..... well I have had this number since a teenager and the hassle to cancel and move to another provider is just not worth my patience.

For 4 years (yes that is correct FOUR) I do not receive OTP's from Vodacom (especially when I want to do an upgrade check) and I have phoned so many times, asked little Tobi.... NOTHING. Instead of assisting me to fix the issue all Vodacom hears is UPGRADE. Not willing to assist and fix the issue.

Vodacom just phoned me and asked me whether my issue was resolved, I informed her that no my issue was not resolved, after waiting and listening to that relaxing song I was put through to someone who wanted to know how can they help me. I told her that Vodacom phoned me.... You need to know why you phoned???

So Vodacom what do you suggest we do now...... think this "relationship" is a bot awkward now. And yes im being very sarcastic as I just dont have the energy to waste.