1 reviews | Active since Oct 2023
Store refuses cancellation of contract within 5days
I went to Vodacom century city to take out a contract. I was looking for the iphone 15pro and the store did not have in stock so the agent said they only have the normal iphone 15 at the moment i was okay let me take it. Ever since i took out the contract on the 21 October 2023 i was not happy with the phone. I was not in capetown and returned today the 26 October 2023 i went to the store to cancel the contract after contacting Vodacom numerous times where the cancellation department told me i should take the phone back with the box the store is the only place who can cancel the contract as i have 7days of purchase to cancel the contract . I arrived at the store where the manager Morne refused to cancel the contract as he said i signed a legal document for 36months so i cant cancel it . I only have the phone for 5days now very disappointed and the store refuses to cancel the contract and refuses to give documentation stating i am not allowed to cancel the contract
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
