SG
Sylvia G

1 reviews | Active since Oct 2016

03 Oct 2016, 14:45

store mananger

<p>Good day</p> <p> </p> <p>I Signed a contract on the 28/9/2016 at 17:06:54 9vodacom smart tab 2 3G</p> <p>I helped by a very nice gentleman and I advise me to take the R79. CONTRACT and the R40.00 for Insurance (Good service)</p> <p> </p> <p>To my Dismay Friday Night when charging the phone the light did not go we tried overnight still nothing</p> <p>It was my granddaughter birthday on Saturday and we were all disappointed that the phone did not function.</p> <p> </p> <p>Sunday after church we went to Westgate they refuse to help said to go to the branch where I bought the device. ( Bad service )</p> <p> </p> <p>Monday at just before 11.45 I went to the branch at Craighall and was advise by Theo he has to speak to the manager 1st as I had left the charger behind (home)</p> <p> </p> <p>The manager (RIA OR SOMETHING ) VERY LOUDLY SAID there is nothing she can , I must bring all but her body language and hands in the air was so bad and does she have to scream like that ?</p> <p> </p> <p>I was shocked and disappointed I was so upset, I asked if she is really the manager The consultant THEO was embarrassed to say the list. I need to cancel this contract with immediate effect</p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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