Store manager Service pathetic!

I found a hard query on my credit report from Vodacom, they also debited my bank account with R1300, I did not open a account with Vodacom, I had a discussion with a sales person from Vodacom, she assisted me very well, on the Vodacom system it has been noted as a *****ulent account, and they notified me that I don't have an out standing balance with them anymore. Thank you for the assistance!

Unfortunately this account still reflects on my Credit Report, and shows that I owe Vodacom in access of R9000 rand with 8 missed payments, this in return made my score drop with about 35 points over the last year. I have visited the Vodacom store in the Middelburg Mall over the past 12 months trying to sort this out, to get it removed from my Credit report. I visited the store in April 2023, spoke to the manager, Lutando Nani, he promised to assist me, he said he will make work of it and get back to me, he never did..... Since then I have visited the store on a monthly basis, sometimes I speak to him, sometimes to his assistant manager, I NEVER get feedback from Lutando, no matter the promise he makes when I'm there. I have called him a few times, same thing, promise to sort it out and give feedback, but no reply! I have sent him 4 mails begging him to remove this from my report, he just ignores me....no reply!

Please can someone assist, this is the worst service I have received Ever!