Store Consultants sell and thats all

<p>Hi </p> <p>The number ********** 632 is a 2G Top up Contract ( as per the Vodacom website) but on the bill it shows that it is an open contract. R12000 was taken out of the bank account associated with this line for data usage , after Vodacom said they would credit back R9081.90 after it was incorrectly billed previously. No one in any of the stores can help us, They all say theres nothing they can do. Please advise WHY the bill is so high and WHY R12000 was debited when there is meant to be a credit and WHY it is possible for there to even be a bill when this is meant to be a top up </p> <p> </p> <p>PS Please contact roxanne on ********** 596 or ********** 195 , I am his PA and he has requested that I deal with this matter </p> <p> </p> <p>Thank you </p>