RB
Rob B

1 reviews | Active since Jul 2011

25 May 2015, 11:23

Stopped getting automated invoices by email

For the past 2 months I have not been getting my automated invoices by email, as I have for years. I spoke to an agent about this last month but nothing has been done. I was merely sent a once-off invoice. Please sort this out and send me my invoices for BOTH my numbers EVERY month. Thanks<br> <br> I sent through this complaint previously, which was NOT resolved. I then received an SMS (which could not be responded to - no FROM number) indicating that the matter was resolved and that the invoices are in my SPAM folder.<br> <br> Utterly poor service. Shockingly inefficient and did not resolve my query whatsoever. The emails have not been received. My email address is [Email Removed] which is a Google Apps for Business account, so I'm using GMail and have been for many years.<br> <br> Please finally resolve!!

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