JB
Jan B

1 reviews | Active since Mar 2017

10 Jun 2017, 08:25

Stop this bus ! ! ! ! ! !

<p>I have a 2Gig data subscription for my tablet and for which monthly charge, normally, is R117.99(R103.50 + VAT). Seldom do I need more than the alloted data - the only exception was late last year when my Telkom Wi-Fi was done for some time. Have just received my invoice (HD-3WHOJ) for June 2017 - dated 1 June and payable on 30 June 2017. Under the heading "Calls - Data Services" there is charges for "Content Services" for an amount of R648.98 (VAT excluded). Can somebody please explain this to me - to get an answer from a call centre representative is an absolute waste of time and a cause of utter frustration.</p>

0
Replies (3)
Vodacom
Vodacom's reply10 Jun 2017, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jun 2017, 08:16
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,

JB
Jan B's update15 Jun 2017, 07:58
Reviewer Update

How was this matter resolved?