STOP the telesales!

My mom received a call from Vodacom telesales on (I believe) Wednesday 27/01/2021. The lady was trying to sell a laptop and data deal for R399p/month to her, she referred the call to my dad. He spoke to the lady. He understood that the deal included 10GB of ANYTIME data. She also said that we do not need Vodacom coverage or signal to use the router, which is an outright LIE, when my dad informed her that we had very poor signal lately and could not even send or receive WhatsApp messages when we left our WiFi hotspot at home. I advised him to ask the lady to call him back on Monday 01/02/2021. She however insisted that the deal was only valid for that day! My dad then agreed to the deal and requested her to send the recording of the call to his email address, this was not received just yet!

On Friday 29/01/2021 we visited our local Vodacom branch to try and figure out what the consultant had done. We then found out that the deal only has 5GB of daytime data. The consultant at the branch informed us that it was very common for him to receive complaints of this sort.

We have also done a needs analysis in the meantime and found that we actually cannot afford buying one on contract! I want to ask firstly that you start to train your consultants to be COMPLETELY honest in their sales pitches, even if this may cost them a sale. Secondly, I want to ask you to stop putting pressure on customers to agree to anything over the phone, rather call them back after a day or two. ESPECIALLY if they request that!

THIRDLY and most importantly, I want to ask you to stop calling my family members with sales schemes and especially to stop the "robocalls" to my moms cellphone. I will list our numbers in a private reply to help you put them on your "do not contact" list!