SS
Sphokazi S

1 reviews | Active since May 2013

13 Sept 2019, 11:16

STOP THE ****

I am sick and tired of contacting you for the same thing over and over and over again. I have logged a complain which happens a lot with you regarding the **** video ticket video data that you continue to sell even though you know it does not work. It is clear that this is a ****, and from now on for every mb data that i cannot use due to the fact that it works for sometime and then suddenly stops, you will return my mb,s even if its just 1mb not used. You going to hear from me every time you **** the unsuspecting customer and you will return my mb's after they expire. I bought 1g video ticket on the 10th and never used it instead it used my normal data, how hard can it be to solve that. I want my refund in cash you can kerp your useless video ticket. Its been three days without any response, and I want my R5 refund that im using right now to buy this data so that I can complain here. Stop selling this ticket if you have no intention of us using it. STOP THE **** Service request no. A2-FNNG-0W9TA

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Replies (2)
Vodacom
Vodacom's reply13 Sept 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Sept 2019, 12:16
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Best regards,