AG
Annemarie G
1 reviews | Active since Jun 2016
12 Feb 2019, 12:29
Stop the empty promises
On 2 Jan I left a complaint after R50.13 was deducted from my account after contracts were canceled. You promised that somebody will contact me, but nobody did. On 29 Jan I left another complaint after another R60.54 was ****** from my account by Vodacom. You again promised that somebody will contact me, but again nobody did. So please don't tell me that somebody will contact me!!! Just ensure that there are no open contracts on my ID and refund me the money that you stole.
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Replies (2)
Vodacom's replyOfficial
12 Feb 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 15:14Dear Annemarie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply12 Feb 2019, 15:14
Official
Dear Annemarie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,