1 reviews | Active since Mar 2017

14 Dec 2021, 12:54

Stop the deduction when the contract ends!

It is rediculous that their contracts are ao outdated. You sign a two year contract, you pay a two year contract yet it is still YOUR responsibility to cancel the contract 30 before the two years are up otherwise they just keep deducting yoyr money "assuming" you still want whatever they deduct the money from. NO! I signed for two years, so then when it ran its course stop deducting the funds. Easy as that. Get with the times. Get with what the consumers want. If we want another contract/extended contract WE can contact YOU. But YOU should not assume on our behalf. Otherwise, your 'cancelation department' should be cold calling your customers to ask if thet want to cease deductions just like your 'upgrades department' is quick to phone to find out if they can offer you more. Despicable placing all the responsibility on the customers! Change your policies!

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Replies (2)
Vodacom
Vodacom's reply14 Dec 2021, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Dec 2021, 18:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,