IvdM
Ignis van der Merwe
1 reviews | Active since Jul 2011
07 Oct 2020, 09:58
Stop taking my money
Every time I load money on my phone Vodacom takes R3 off for Data. Yesterday I asked Vodacom to help me disable it, which they did. I even received proof via SMS that "you have successfully de-activated you our of data send limit". Today I load R12 and immediately Vodacom takes R3 again FOR THAT 10MB thing. PLEASE STOP TAKING MY MONEY!!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
07 Oct 2020, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2020, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team