ST
Stephen T

1 reviews | Active since Mar 2009

24 Jul 2017, 10:58

STOP *****ING MY PREPAID AIRTIME

<p>STOP *****ING MY PREPAID AIRTIME VODACOM ... since december 2011 vodacom has had a double opt in system in place for WASPA subscriptions ... yet on 15th March 2017 I had TWO waspa companies start *****ING my prepaid airtime (HARVEST FRENZY ********** and AIRG @ ZAR2.00/day) ... I never responded to these sms's at all yet they still ***** my money at a total of ZAR3.00/day ... where is vodacoms "double opt in service" then??? I DEMAND that Vodacom refunds me these monies immediately to my prepaid account a total of ZAR393.00 that was ****** from me since 15 Mar 2017 till today 24 July 2017 when I realised that my money was going off without my permission (as prepaid subscribers do not get a bill monthly to let them view their accounts). I have tried to google these companies but can find NO CONTACT details whatsoever for them online and as such am unable to contact thenm for a refund of their ******* deductions. Failure to refund me by vodacom will result in me taking this matter to the ombudsman and for every day I have to loose work due to this I will be adding on my R750.00 daily fee to the legal bill when I sue them for this as well as all legal costs. I am contactable on ***or **********

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2017, 12:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jul 2017, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team