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Beulah B

1 reviews | Active since Sept 2013

23 Sept 2022, 10:40

Stop *****ing my money, Vodacom, I'm not stupid.

I've been a loyal Vodacom customer for many years. This morning I noticed that a large amount has been deducted. I phoned and was told that "3"gig data" was added to my profile and that I had "to phone if I didn't want it". What ******* is this that something is added but I must cancel it if I don't want it? Customers' STRUGGLE with all accounts. If I wanted data, I would have asked and paid for data. Why must I now hold on for hours, be escalated to someone and check to see if I had received a credit. But I bet if I want to get out of the contract, there would be problems. VODACOM WAKE UP PLEASE. YOU ARE *****ING AND PILFERING MY MONEY AS IS THE NORM IN SOUTH AFRICA!!!!!! STOP CHARGING MONEY FOR SOMETHING THAT YOU SLIPPED UNDER THE DOOR WITHOUT MY SIGNATURE, THIS IS ***** AND AGAINST THE CREDIT ACT.

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2022, 11:49
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team