JM
Joslyn M

1 reviews | Active since May 2018

28 May 2018, 18:05

Stop *****ing my airtime!!

I'd really like for Vodacom to stop *****ing my airtime. I usually buy airtime every day or every second day. With some of my airtime I buy data but I always make sure that there is airtime for me to make phonecalls. However, every single time when I buy airtime, before I can use it, it's gone!! Literally, a half hour round an hour after I recharge it's gone. When i buy airtime at night, my data is switched off until the morning, and when I wake up I will have my entire data bundle left and not a single cent of airtime!! I will use the internet yes, but that's what my data bundle is for! And I always have at least 1 gig of data on my phone at any given time. So without me making even a single damn phone call, my airtime always just disappears. I have a job where I'm constantly on the road so I can't be without airtime, but I am always without airtime! Vodacom... Please guys. Address this and refund my back airtime that keeps on vanishing into thin air.

0
Replies (2)
Vodacom
Vodacom's reply29 May 2018, 06:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 May 2018, 11:58
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,