STOP *****ING FROM YOUR CUSTOMER AND CLOSE DOWN THIS ACCOUNT!!!!

Vodacom

STOP *****ING FROM YOUR CUSTOMER AND CLOSE DOWN THIS ACCOUNT!!!!

Your team upgraded my current R79pm contract **********ly to a R29,664.41pm contract. I have reported this on the 01/07/2019. Your forensic department John Elliot issued a letter confirming their investigation is concluded and that this upgrade has been cancelled. "...the upgrade has been cancelled and credits were passed to your account, however the account is still open." He advised that I phone cancellation department. Cancellation department advised cancellation can not be done as the upgrade was done recently they can only follow with credit department. Continues back and forth with zero results.

Now you have issued an invoice of R29,664.41 stating that my account is in arrears. I ask that you cancel this contract. This frustrating.... the way you manage ***** process is distasteful. You can issue a letter confirming that the upgrade was open **********ly, weeks later issue an invoice for the same account that your ***** department has confirmed as being **********. This is **************** and unacceptable.

STOP *****ING FROM YOUR CUSTOMER AND CLOSE DOWN THIS ACCOUNT!!!!