CB
Craig B
1 reviews | Active since Dec 2018
07 Dec 2018, 11:05
Stop *****ING from me or face legal action!
In March one of your call centre sales agents **** to me over the phone to get me to purchase a product I did not want. When it arrived and I immediately saw it was not what I had wanted I cancel the order. 9 months later you are still billing me for a product I never wanted or used, despite the fact that I have spent HOURS emailing and on calls with your *********** staff cancelling this order multiple times.
So I strongly suggest you do the following if you do not want me to take legal action, because clearly going through normal channels only wastes my time: 1. Stop lying to your customers 2. Stop *****ing from me 3. Return the money you have ****** from me over the past 9 months
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Replies (3)
Vodacom's replyOfficial
07 Dec 2018, 12:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 12:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
CB
Craig B's updateReviewer Update
07 Dec 2018, 12:24Seriously? "Thank you for making us aware of your query. " You have been aware of this for 9 months!
I am done talking to your agents, just stop debiting me incorrectly and return my money which you did not have the right to take in the first place.
CB
Craig B's update07 Dec 2018, 12:24
Reviewer Update
Seriously? "Thank you for making us aware of your query. " You have been aware of this for 9 months!
I am done talking to your agents, just stop debiting me incorrectly and return my money which you did not have the right to take in the first place.
Vodacom's replyOfficial
11 Dec 2018, 13:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply11 Dec 2018, 13:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team