JT
Jean T
1 reviews | Active since Jun 2019
07 Oct 2019, 17:38
stop spamming me
Vodacom keeps spaming with promotional sms and wont opt me out
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Oct 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Oct 2019, 11:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Oct 2019, 11:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
JT
Jean T's updateReviewer Update
15 Oct 2019, 09:30Ok so I have been contacted by Vodacom and was assured the messages would stop, yet they haven't 7 over the course of 15 days. If I am at the point of changing service providers I dont remember agreeing to receiving a promotional sms every two days, and not having the option of opting out. My next step will be to approach the direct marketing association.
JT
Jean T's update15 Oct 2019, 09:30
Reviewer Update
Ok so I have been contacted by Vodacom and was assured the messages would stop, yet they haven't 7 over the course of 15 days. If I am at the point of changing service providers I dont remember agreeing to receiving a promotional sms every two days, and not having the option of opting out. My next step will be to approach the direct marketing association.