SB
Sharon B

1 reviews | Active since Sept 2015

14 Sept 2021, 12:17

STOP SPAMMING CUSTOMERS FOR UPGRADES

Can your upgrades department please stop calling me! I know my phone is due for an upgrade (for a year now) but as a consumer I have a RIGHT to keep my contract as is on a month to month basis. My phone does work and I have no problems paying the current rate! I don't feel that I need to explain my reasons for not upgrading my contract whether it is sim only or a whole new phone. PLEASE TAKE MY NUMBER OFF OF FROM YOUR CONSULTANTS TO CALL AND BUG ME FOR UPGRADES! If I want an upgrade, I will go to a store and do it myself! I am not being stuck in a 24 or 36 month contract at this point! A month to month (as is) works fine for me! I find that your consultants are rude and keep mentioning that it has nothing to do with POPIA. By calling and asking for the upgrades is promoting! I have specifically asked Vodacom NOT to call (or spam) me with marketing.

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2021, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SB
Sharon B's update14 Sept 2021, 14:13
Reviewer Update
MY REQUEST IS NOT TO CALL ME (SPECIFICALLY ABOUT CONTRACT UPGRADES)!!! CLEARLY THIS WAS NOT READ IN MY COMPLAINT!