Stop reminding me of upgrades when you can’t upgrade me

Hi! I’ve been trying to confirm my order details with you guys for THREE DAYS! I’m in meetings most of the day. I do not have time to waste. So when I call your agents should know who the **** I need to speak to and send me through to the right department FIRST TIME!!!! Up and down only to be told I must hang up and phone a completely different number which is on the sms is UNACCEPTABLE! Then I get phone calls from you guys, I give a time they must call, they don’t and call me when I’m again in meetings.

Now this morning I took the call, my time is limited and the agent is now asking me to repeat everything again and again? I understand that you need to confirm it’s me but come on! And then she got snooty with me about my email! Listen ***ken mooi now, I have 2 emails I use, I don’t remember which one I’ve used for VodaCom and when I’m on a call and now must go look it’s time wasting so I give both! I even say it’s EITHER this one OR that one. And Slindile was like “I want the one you use” I GAVE HER THE ONE I USE! She knew I was upset but phoned me back even after I told her to tell someone else to call. I WONT DEAL WITH HER!!!

So who the **** must I call to get my phone???????

Now I’m being told I must wait for you to call me to confirm my order after multiple attempts failed to get hold of me??? What in the 1900s bull**** is this? You’re telling me I can’t call Vodacom back after multiple attempts during times I’m in meetings to confirm what you need? You kidding me right??? I’m always in meetings! My job i requires me to constantly be on the phone or in teams calls. I can’t just stop a call to answer your call. This isn’t me calling Vodacom to nag about my order, this is me calling you BACK! But I can’t? I must wait until you deem me important enough to talk to me? **** that! I’m the client! I should be able to call back when time is suitable to me and be able to confirm!!!