Stop reading my account balance when I phone Vodacom!

Can Vodacom please STOP providing account balance details BEFORE providing options to direct a call (when contacting the Customer Care Line)? It wastes time and if someone wants account information they can dial the appropriate number to get this. Or just send the sms (as you do). It is so frustrating to sit on the call and wait for all this unnecessary info to be read out before being able to have your call directed to the appropriate department. There is no value add and it just frustrates people who are already phoning because they are experiencing some or other problem. This adds to the frustration.