MM
Morwesi M
1 reviews | Active since Jun 2020
13 Mar 2021, 05:54
Stop Misselling!!!
I received a call from a vodacom sales agent and she **** to me to me. The call was to offer me a sim only data sim. She said if I take the sim card I will be able to transfer the monthly data allocation and share the data with all my family and friends and I can transfer to all my other vodacom numbers as well. I was so angry with vodacom, I canceled the sim card with immediate effect. This is miselling and misleading clients. I still cannot believe that she **** repeatedly about it!!! This needs to come to an end because if it wasn't for this lie I would have still taken the sim for My little brother to use the data but now I ended up canceling it because I was angry.
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Replies (2)
Vodacom's replyOfficial
13 Mar 2021, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2021, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2021, 12:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the contract was cancelled, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2021, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the contract was cancelled, your query has now been resolved. Regards Consumer Website Team
Best regards,