Stop lying to people

I have app**** for fibre, I was approved they sent me the router but upon installation I received an email from Zoom that vodacom have canceled my application and that they will call me on Monday. I called them the lady I spoke to said my area is covered and now there’s no one getting to me what’s going on as I can’t apply to other service providers while I have a pending application with vodacom. This is sickening cause they told me they will escalate this matter