1 reviews | Active since May 2016

30 Jun 2020, 09:42

Stop ignoring your broken infrastructure Vodacom and clients

Vodacom, I have submitted a few complaints explaining simply that I have stayed at my home for 8 years, the signal was not a problem before and is now... SOOO there is clearly a problem at your tower (which ever serves my property).

You have recently decided that you will just brush off my complaints and tell me to buy a signal booster (very expensive), in stead of taking responsibility for your weak or faulty infrastructure...

You are rude, arrogant and seemingly ***********. Please fix the issues at your tower. I have provided much details and you can refer to the previous complaints, but according to YOUR coverage map, I'm supposed to have every single signal type excluding 5G which I don't need.

Please don't ignore me again, or brush me off, ORRRR tell me you have responded to my complaint. Fix your tower.

0
Replies (2)
Vodacom
Vodacom's reply30 Jun 2020, 11:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update30 Jun 2020, 12:41
Reviewer Update
This response is not acceptable and the basis for my complaint... Are you thick (mentally)? What is it that you do not understand?