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Pulane M

1 reviews | Active since Jun 2014

02 Nov 2017, 08:32

Stop hounding me with your incompetence

I have had 3 ********** contracts opened in my name and for which i took an initiative to report and follow up for 3 months now. I have sent a countless of emails with affidavits explaining that i did not authorize such transactions to be initiated. Your *********** staff keep on "losing" my affidavits and now they have started harassing me about my "overdue" account that i have BEEN EXPLAINING for the longest time that it is **********. Please do your damn job and clear out my name from this nonsense. Lastly STOP harassing and making me suffer for your laziness and incompetence. I need these contracts CANCELLED and the confirmation thereof as i have zero authorized contract with Vodacom, not now or ever!

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2017, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team