Stop hiding behind chat bots, and high call volumes and let us speak to a person who can handle our quries

Vodacom customer care is non existent. for the past week i have been struggling with data services i have about 1024 mb anytime data, 1.7gb whasapp ticket, VT social media 1gb that is expiring tomorrow antoher ofn the 7th NOvember but when i am not on wifi, my whatsapp doesnt work, i cant open emails or maps or any data using services. this is absurd and appaling. same thing last month hence i ended up buying anotehr vodacom social ticket hence they are exprieing close to each other, thinking my data was depleted. when you call they say high call volume and sent you to this stupid chat bot. where are the options to select speak to a consultant and hold, its my option to hold no matter how long, why cut my call and give options that i am not calling for