Stop fixing things that aren't broken

Item: Vodacom
Rating: 1
Author: Njabulo K

Ever since I got a message from vodacom saying they have improved the infrastructure in my area on the 16 of September, I have been struggling with stable connections. And I am not alone. Stop upgrading things that are not broken, even Cell C is more stable at this point. A 50mb download should not take up to 30mins, can't even stream more than 10 mins without 3-5 bufferings on a single video. Straight ridiculous... you're losing my trust.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Oct 2025, 08:05

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Oct 2025, 08:05

Official

Best regards,

Vodacom's replyOfficial

06 Oct 2025, 19:04

Dear Njabulo, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email.
Regards, Consumer Website Team

Best regards,

Vodacom's reply06 Oct 2025, 19:04

Official

Best regards,

Stop fixing things that aren't broken

About

Community

Businesses

Follow Us