HV
Heinrich V

1 reviews | Active since Jul 2011

10 Mar 2015, 13:21

Stop false advertising

I was approached by the person at Vodacom responsible for notifying me of my contract upgrade. They stated that i can upgrade after 22 months. After we discussed and ordered the new phone, they only told me that there were still handset installments outstanding for the last 2 months. I questioned this as I have never heard of this - all other service providers let you upgrade without penalty after 22 months - but not the giant Vodacom.<br> <br> I told them to cancel the upgrade immediately. Why does Vodacom do this? Be upfront and stop this false advertising! I would really like to move to another service provider...

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2015, 14:50
Official
Hello bilbo,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,