DM
Dieketseng M

1 reviews | Active since May 2012

24 Feb 2015, 14:38

STOP DEBITING MY ACCOUNT

At the end of December beginning of January, I was debited by Vodacom and I discovered that my identity had been ******... I let them know, they asked me to submit documents that support the fact that I am the rightful owner of my identity, I did so. End of January I was debited once again, I called them to find out why they had not sorted it out, they said that no-one had action-ed the documents to the ***** department. They said they would action the department and have someone get back to me. Of course they never did get in touch with me. <br> Yesterday, my older sister tells me she received a call from Vodacom saying I owe them three months worth of installments. <br> I want to be compensated for the emotional abuse that I have endured due to Vodacom's incompetence... I demand that they leave me the hell alone! I am sick of their nonsense!

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2015, 16:12
Official
Hello Miss Magabane,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team