Stop closing tickets
I never had an issue with Vodacom which is why I have a number of contracts with them. Lately I have Edge coverage (if I am lucky 3G) - all they say is that it is loadshedding. When I said there has not been loadshedding in a while I was told it is because more people connect with their 4G devices to the tower. HOW IS THAT MY PROBLEM? Apparently they plan on adding a site but cannot say when and in the meantime I have to pay for something I cannot use. They also keep closing my tickets without resolving them.
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Replies (3)
Vodacom's replyOfficial
03 Apr 2020, 09:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2020, 09:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2020, 16:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2020, 16:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
's updateReviewer Update
08 Apr 2020, 08:27I am not happy with the reply - the issue will be escalated once AGAIN - it has been escalated 3 times already. The previous time it was also addressed by the relevant department and I have not received any emails (as requested) with what was done to resolve the issue (then again the issue has not been resolved the tickets just gets closed). Easy for Vodacom to BS you when they have you locked in a contract.
's update08 Apr 2020, 08:27
Reviewer Update
I am not happy with the reply - the issue will be escalated once AGAIN - it has been escalated 3 times already. The previous time it was also addressed by the relevant department and I have not received any emails (as requested) with what was done to resolve the issue (then again the issue has not been resolved the tickets just gets closed). Easy for Vodacom to BS you when they have you locked in a contract.