JS
John S
1 reviews | Active since Sept 2020
08 Sept 2020, 18:07
STOP closing my tickets without resolving the issue!!!!
I opened a ticket last week, and have now had my ticket closed TWICE without your even contacting me!!! This with with no feedback from / communication with me!!! You also FALSELY stated in your records that I had "cancelled" my service via USSD I have therefore had to "re-open" these tickets myself I have been in Telco (technical) for 20 years plus (both in Africa as well as internationally), so FULLY understand the technicalities behind what I am asking you to sort!!! It is NOT rocket-science!!!! PLEASE resolve my ticket asap!!! Service Request ***
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Replies (2)
Vodacom's replyOfficial
09 Sept 2020, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2020, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
John S's updateReviewer Update
11 Sept 2020, 07:57I am still waiting for you to contact me after 48 hours of your response....
JS
John S's update11 Sept 2020, 07:57
Reviewer Update
I am still waiting for you to contact me after 48 hours of your response....