GJ
Gregory J

1 reviews | Active since Dec 2025

20 Dec 2025, 11:52

STOP CHARGING ME FOR A CANCELLED CONTRACT

Vodacom, please stop charging me for a phone contract I have CANCELLED. They called me for an upgrade, I asked them to cancel the contract and they agreed. I was then charged passed my contract expiry date for 5 months despite me telling them multiple times over multiple calls to cancel my contract and Vodacom agreeing to do so. My case was handed over to MBD (legal). I was forced to pay R2229 and told my account was settled and contact had been cancelled (June 2025). I went into Vodacom to inquire into a new contract today (December 2025) and got told I still owed an additional R2500 which had been billed up until August 2025 and handed over to MBD AGAIN!! This is theft and my credit score is now being affected due to vodacoms incompetence. I have been refused a new contract until this account has been settled. HOW MANY MORE TIMES MUST I CANCEL THIS CONTRACT BEFORE IT IS FINAL?? How much longer will I be charged for a contract that ended a year ago?? How can I be expected to continue paying for a service I am not receiving? It is enough now. Do not work with Vodacom.

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Replies (3)
GJ
Gregory J's update20 Dec 2025, 11:58
Reviewer Update
And not to mention that I got harassed for months on end from MBD despite me putting my case forward saying I had previously cancelled my contract with Vodacom . Even as far as getting phonecalls via the reception desk in my office .

It's so unnecessary and damaging to my credit score as someone who has never missed a payment.
Vodacom
Vodacom's reply20 Dec 2025, 14:04
Official
Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via Whatsapp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team
GJ
Gregory J's update29 Dec 2025, 16:52
Reviewer Update
Following my review , I was contacted by a Vodacom representative on 21/12/2025, had a brief discussion with them only to be told that this would be investigated and that I would receive a follow up phone call to rectify the situation. We are now going on the second week since this initial phone call and no one has contacted me.