Stop a contract

Good day

I just had a very bad experience again with Vodacom vodacare accounts.

I'm trying to resolve and account the my brother have with you on my fathers name.

I have paid more to Vodacom on that account than on my own account over a period of 2-3 years.

This is the email that I sent to vodacom 3 times since 25 May and to date no response.

Ansie Olckers <***> Attachments May 25, 2021, 3:06 PM to pop

Dear Vodacom

Please receive my proof of payment and my dispute on the amount outstanding for the account in question.

I did agree to pay the amount in full of this account but on requesting the statement of account I did not agree any more.

I had to get this statement from a vodacom shop as your call centre did not assist me.

I immediately called the accounts department again to request for a dispute on the account but I was sent from one person to the next in this regard.

I went to the vodacom shop and was assisted to fill a dispute and aperiantly the response was the I make arrangements and that I do not stick to the. The only arrangement made that I did not comply with. As far as I am aware it is the one that I was sent from person to person and department to department and my request was not considered.

So here is how I got to the amount I paid.

Please explain to me why the debited amount on 20/11/03 for *** was R 1612.45. Please explain to me why the debited amount on 2021/02/03 for *** was R629? I paid the amount of R4210.12 for the account. This is the balance on 2020/11/04 I added December 2020 R1136.24 and January R1136.24.

Since the account was suspended since February 2021 I unfortunately can not pay for something that was not received on this account (airtime and data that will expire)

I also need clarity on how to end a contract as the *** already expired. I would like the date of contract ending of ***.

If you can kindly respond back to myself on this email address, contact me on *** or ***.

Please receive the attached proof of payment and statement of account for reference, hope I get a response from you soon.

Kind regards

Ansie Olckers

Second email

Ansie Olckers <***> Mon, May 31, 10:54 AM to pop

Good day Vodacom

Can I please have some response to the referred email.

Please note that the account holder will not be responsible for this account if you just reactivate the account.

Regards

Ansie Olckers

3rd E-mail

Ansie Olckers <***> Jun 14, 2021, 12:58 PM (4 days ago) to customercare, customerservices, pop

Dear Vodacom

With reference to the above, please give me some indication of the account mentioned above.

Please give me some indication of the outstanding amounts and the ending dates of the accounts.

Regards

Ansie Olckers ***

It is practically impossible to get answers from them.