VK
VAUGHN K
1 reviews | Active since Jul 2011
03 Sept 2020, 18:55
Stoo *****ing your customers
So you communicate to your customer that when converting from topup to prepaid that they will lose minutes and data, but then your remove their airtime. How does a corporation like yours not communicate your products. I have tried calling 082135, twitter, hello Peter, yet nothing. Should I complain to the CPA?
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Vodacom's replyOfficial
04 Sept 2020, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team