****** Tablet never blocked

On Friday night my Tablet got ******, i could only block my phone Saturday morning as everyone in my household is with MTN or Cell C. Anyway i call Vodacom to have them do the relevant steps in blocking my number and tablet, i talk to Nompumelelo and she says i should give her an alternate number to send the sms for my ITC ref number. It comes through and i tell her i have received it and all was sorted as far as i was concerned.Went to the police station to make a case in order to hand over to my insurance. The officer attending to make case pointed out that i need digits in my reference number and not .Vodacom as was sent to me.<br> Today i called Vodacom to get the relevant reference pertaining to my ITC ref, well surprise, surprise i chat to Lulu Mthembu and she notifies me that Nompumelelo never blocked my tablet and that she has to redo it. I further ask Lulu to give me the relevant details for this lady and all she can give me is her name.<br> <br> <br> Now i'd like to know why was this never done by Nompumelelo in the first place and if there is costs incurred on my account, who will be paying this? Also what kind of service is Vodacom giving that this is not done correctly?