****** phone, Vodacom 5 star service.
My wife cell phone was ****** on Saturday afternoon in the shopping mall. I contacted Vodacom Call Centre to get phone black listed and then report it to SAPS. Call Centre answered immediately. They were very understanding going out of there way to help me with in 5 minutes were were done. Then went and did a sim swop. On Monday realised phone number was still blocked. I phone call centre immediately once again phone answered immediately very professional & understanding sorted in under Five minutes. A hour later new phone working 110% what was a very traumatic experience. Vodacom turned ***** service. BIG THANK YOU Vodacom.
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Vodacom's replyOfficial
14 Oct 2020, 07:01Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply14 Oct 2020, 07:01
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team