****** Money and Disgusting service

I received a phone call from Vodacom on the 23rd of July to tell me that my account was arrears, once i followed up on this on the same day i was told that it could very well be an error Vodacom's side,

After a short wait i was informed that it was an error and the additional R1200.00 was added to my account in error. Once I had been informed of this I was told that it would take 7 working days to rectify this and I would more than likely be debited the extra amount and they would rectify the situation afterwards, Needless to say it happened and I was charged an additional R1200,00 now unfortunately in my life thats a lot of money, so much so that I needed to borrow money which I am paying back with Interest in order to pay my rent.

I was then told by "Kelebohile Moetsi" the following please see email communication:

Kelebohile ********** To: Mirco Filippi

Aug 8 at 9:40 AM

Good morning

The credits have been done and as I mentioned, the refund will be done too. I have also found someone that I was referred to, that might help us speed up the refund process, but I will confirm with you if she indeed can. I have not forgotten about you.

Thanks

This was on the 8th of August already 8 days into the new month and nobody could help get me back my money.

I then sent follow up emails to her on the 13th and 14th with no response. on the 14th i called in again and was assisted by another consultant who was actually extremely helpful, however i was told by this new consultant that process was not followed by Kelebohile and that she would assist me further. ( I was also told by the new agent that Kelebohile flat out refused to speak to me, which I personally find disgusting) I still to this day have not received an apology or response from Kelebohile via phone nor email)

Today after a full month I eventually received my money back from Vodacom , I am personally appalled by the level of service I first received along with the ridiculous processes that Vodacom have ( one being no managers being available because they were all at a function)

What i would like to know as a customer who now sits with additional debt and who basically had his money ****** from him for an entire month, What is the compensation received for all of this from the Provider and from the Brand. At this point i want absolutely nothing to do with Vodacom and would highly recommend that anyone with them re-consider when contract renewal is due,