cW
catherine W

1 reviews | Active since Mar 2009

06 Sept 2015, 19:36

****** Money

After lodging a dispute with vodacom for data usage, they decided to ***** the money from my account before resolving the dispute, after the correct forms were submitted to them. <br> This is theft. They decided to discontinue BIS without any notification, and then stole R5777 plus VAT from my account - Even after I requested the URLS - which they HAVE NEVER supp****.<br> I realise that they main aim is to add to the *******ion of this country but the fact that they need to resort to blatantly *****ing customer money is unforgivable. Please please please people do not buy vodacom data or contracts - they ***** your data, they ***** your money - they are just as bad as every other ******* organisation in this country. Thankfully one has the option of returning debit orders in the bank.<br> I warned them if they tried to debit my account without providing the documentation I required, that they would have no further claim on me - now they dont. I will be taking this matter to every source that I can.

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2015, 13:17
Official
Hello jester101,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM