****** Money

In December my mother's 3G line was disconnected because Vodacom did not let the debit order go through. She made payment of R598.00 reference *** (which was provided by Vodacom) into Vodacom's Standard Bank account, Vodacom said payment would be noted under reference I***. The 3G was connected after proof of payment was sent. January 2016 the 3G was disconnected again as the R598.00 was supposedly not paid. Again proof of payment was sent and it was reconnected again. February 2016 the 3G was yet again disconnected due to the R598.00 supposedly not being paid, again after several complaints it was reconnected and she was promised that the payment would be allocated correctly. Now March 2016 it is YET AGAIN DISCONNECTED FOR THE SAME REASONS. Now Vodacom refuses to reconnect as now all of a sudden they cannot pick up anything and my mother is told that Standard Bank has to reverse a payment made 4 months ago. Standard Bank advised they cannot do that, Vodacom needs to fix the reference on theur side as payment was made to Vodacom. Now I demand to know who at Vodacom stole my mother's money