****** device after updgrade

I have upgraded my smart L contract to XL on 05 Jan 2016. The Iphone 6s was delivered the next day . Over the weekend 11/01/2016, I was on my way to a Vodacom shop to get my data from older phone to be transferred to my new. My phone was ****** from my bag. I run to a Vodacom shop to ask if they can assist to block the number and cud not as the new sim card was not inserted on to the new phone yet. I further hopelessly went to istore and cud not assist if the phone has not been registered on I-cloud.<br> <br> I then started calling Vodacom contact centre on Sunday 10/01/2016 asking what my service provider can do for me in this instance. I indicated that I am willing to pay for the ****** device, get a new device and continue with my upgrade. I was then sent from peter to post and calls being dropped as well and no one could assist until I gave up. on Monday morning 11/01/2016 I called my service provider again to get assistance, I was further transferred to accounts, sales, cancellation without help and again calls being dropped right and centre. <br> what are the implication of cancelling the upgrade, I will continue with my old contract?<br> what do I owe for the device? no 1 seem to know