1 reviews | Active since Sept 2017
I upgraded to a new contract in August after considering leaving Vodacom as they did not meet by needs but was convinced to stay with a better offer on my contact. Part of the deal was that I would receive 1 GB data. The first month was great. By die 31ste I checked my data to see if the remaining data will transfer to the next month. I had 160(odd) MB left. By the 2nd of Sep I checked again and had 143MB. I never received my 1 GB. I went through all the channels to report this to Vodacom as we all know this happened to many of their customers. I was told that I did receive my 1GB and used it all on the 1st. I have never used that much data in one day. I don't even use that much in a month. On top of that, I was sick in bed and did not do anything on my phone. I asked them to investigate on what the 1GB was used and I am still awaiting the answer. THANK YOU FOR NOTHING. I am truly disappointed and wish I left when I had the chance.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
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