1 reviews | Active since Aug 2017

07 Aug 2017, 16:35

****** data once again.

<p>Another new month and another 5GB of data that miraculously dissipated!!!! Last 2 times i have disputed i have had numerous run arounds and nothing could ever be resolved. This time around i made certain i was not connecting automatically, as well as updating any apps. I would like Vodacom to advise what is going to be done about this as currently i have unplugged my router and therefore the usage of 5GB in the last 7 days is 100% IMPOSSIBLE! And dont give me that BS that i dont have itemized billing on that number. Charge me to pull the records cause there is NO WAY i have used that 5GB and it is password protected as well so no way someone else did. *** Vodacom, i mean this is all over the news and people are starting to get to the point where something big is going to happen and you will lose your market share BIGTIME!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2017, 06:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,